Terms of service

Welcome to The Toy Store. These Terms of Service ("Terms") govern your access to and use of our website www.thetoystorelb.com (the "Website") and the products and services we offer. By visiting or purchasing from the Website, you agree to be bound by these Terms.

1. About Us

The Toy Store is operated in Lebanon under franchise by AMB Group SAL, a Lebanese joint-stock company registered in Beirut, Lebanon, under Commercial Register Number 475311. References to "The Toy Store", "we", "us", or "our" refer to AMB Group SAL operating The Toy Store in Lebanon.

2. Acceptance of Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, which together form the entire agreement between you and The Toy Store. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

3. Account & Customer Information

To make purchases on the Website, you may be required to provide accurate personal information, including:

  • Your real first and last name
  • A valid mobile phone number and an alternate contact number
  • A valid email address
  • Valid payment details and a billing address

You represent and warrant that the information you provide is true, accurate, current, and complete, and that you are the person referred to in the billing information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Products, Pricing & Availability

  • All product prices on the Website are displayed in US Dollars (USD) and are VAT inclusive where applicable.
  • We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies and to cancel any order placed based on incorrect information.
  • Product colors, packaging, and minor design details may vary slightly from images shown due to display settings or manufacturer updates.
  • All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without prior notice.

5. Payment Methods

We accept the following payment methods:

  • Credit / Debit Card: Visa and Mastercard
  • Cash on Delivery (COD): Available for eligible orders within Lebanon

Card payments are processed through secure, third-party payment gateways. No credit or debit card details are stored, sold, shared, rented, or leased by The Toy Store. Your card information is handled exclusively by our certified payment processor under industry-standard security protocols, including SSL encryption.

6. Order Acceptance & Cancellation

All orders placed through the Website are subject to acceptance by The Toy Store. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving:

  • Product unavailability or stock errors
  • Inaccuracies in product or pricing information
  • Suspected fraudulent activity or unauthorized payment
  • Inability to verify customer or shipping information

If your order is cancelled after payment has been processed, you will receive a full refund through the original payment method.

7. Shipping & Delivery

Delivery options, timelines, and fees are described in our Shipping Policy. For international orders, shipping fees displayed at checkout cover transportation only and do not include customs duties, import taxes, or any additional fees imposed by the destination country. These charges are the sole responsibility of the recipient.

8. Returns & Refunds

Our return and refund procedures are detailed in our Returns & Refund Policy. Please review it carefully before making a purchase.

9. Intellectual Property

All content on the Website — including but not limited to text, graphics, logos, product images, icons, photographs, videos, page layouts, and software — is the property of The Toy Store, AMB Group SAL, or its licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from the Website for commercial purposes without our prior written consent. Third-party brand names and trademarks displayed on the Website remain the property of their respective owners.

10. Prohibited Uses

When using the Website, you agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems, accounts, or networks
  • Use automated tools, bots, or scrapers to extract data from the Website
  • Submit false or misleading information when placing orders or creating an account
  • Resell products purchased from the Website without prior written authorization
  • Upload or transmit viruses, malware, or any harmful code
  • Engage in any activity that interferes with the proper functioning of the Website

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

12. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. While we strive to ensure that the Website is accurate, secure, and uninterrupted, we do not guarantee that it will be free from errors, viruses, or temporary downtime.

13. Limitation of Liability

To the fullest extent permitted by applicable law, The Toy Store, AMB Group SAL, and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or any products purchased through it. Our total liability for any claim shall not exceed the total amount paid by you for the specific order giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless The Toy Store, AMB Group SAL, and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or your violation of any third-party rights.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time without prior notice. Any changes will be effective immediately upon being posted on the Website. Your continued use of the Website following any such changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lebanon. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.

17. Contact Us

If you have any questions about these Terms of Service, please reach out to us: